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ARTECH AR1610 - 16 Line Voice Logger

Telephony Recording - A must-have for your business !

Many people misunderstand that a telephony recording system is a telephone tapping machine and put negative images on it. In fact, telephone recording is a method for improving service quality and for training purpose. By this mechanism of training, you may increase the conversation techniques between your customer representatives and customers. Therefore, it is a great tool for wining more of your customer satisfactions.

Features :

* Evolution of Digital Recording
All new AR series multi-channel recording system has made a change to the history of digital recording. Most of telephony recording systems you see out there at the market are built on industry-based computer with several voice recording cards. They are often taking huge spaces and pricy which result a big gap for non-business consumers. However, telephony recording system should be popularized to all levels of consumers at reasonable price and is an ultimate tool for any organization.

* Modern Technology in Digital Age
Everything is digitalized and is transferable to any computer. Store the data either in hard drive or DVD for better storage-life. Send a copy of your recorded data via email is also a great way to confirm the detail of your phone conversation.

* All-in-One Design
The all new AR series multi-channel recording system is an all-around telephony recording system. The system has built-in hard drive which allows all-day recording without turning the PC. Standard rack case provides you the convenience for both mounting in rack cell or just place in desk; whichever is perfect for your needs

* Recording All-Around
Records each line’ s incoming and outgoing phone number, start date and time, and talking duration and all-time recorded data. Build-in Caller-ID for incoming callers ( even if your PBX does not have Caller-ID services included) , AR series recording system still provide you the Caller-ID function.

* Station Management Detail Recording.
Supports SMDR ( Station Management Detail Recording) . AR series multi-channel recording system can pull reports to show the origins of each call to distinguish each station’ s activities.

* Multi-Level Accounts
Provides multi-level accounts for management purposes. Assign as many users as you want. Administrator can assign its users for certain operating functions by the included management software.

* Instant Monitoring Calls
Administrator allows to viewing all lines’ activities and instantly monitoring calls by the PC.

* Non-recording Numbers
System can assign a special number; or a station number for non-recording purpose.

* Secured Recording
All recording records are secure recorded for the highest security purpose. Only the authorized person who uses our recording software can retrieve the recorded data. Otherwise, the data is not playable even if anyone steals it.

* Single Recording
If the system is not set to record any call, you can still record your current call at anytime before ending your call by entering your pre-defined recording id. For instance, you enter your pre-defined id “ 1122� during your call. After you finish your call, your previous call record is recorded in the system already!

* Recording Declaration
User can pre-record your Recording Declaration for declaring the caller that this call is being recorded. This declaration will automatically play when the call is connected.

* Meeting Recording
Purchase our AM2000 Audio Adapter for meeting recording. This combo records meeting sessions and manager’ s speech easily. It is convenient to file the meeting records and to retrieve for other purposes. In addition, meeting records can be also transferred electronically.

* Bigger Storage
Build-in 160G hard drive records up to 10, 000 hours. AR series recording system can store about one and half ( 1.5) year of data with the usage of 8 station lines, 5 hours a day, and 5 days a week.

* More Backup Options
You may: a.) use your USB external hard drive to backup your data, or b.) use LAN to backup to a certain hard drive in the same network, then burn onto a DVD.

* More Connectivity Options
You may: a.) connect your PC to AR series recording directly by USB cables, or b.) connect with LAN and Internet. When you are away from your office, you are still in control of your recording system at anywhere via Internet.

* Multi-Function Smart Search
Smart Search makes easy to lookup your needs. It automatically filters out the most in-appropriate recorded data for you by entering part of the incoming/ outgoing caller numbers, station number, caller id, date and time and talk duration.

* System Logger
System Logger creates logs of every action such as user login/ logout and data recording/ retrieving/ editing/ deleting. These actions will accurately save to System Logger. You may analysis users’ activities by this logger such as who’ s doing data processing or doing any setting.

Applications :

- Trading Firms / Financial Institutes
The most common arguments and complaints between trading firms and financial institutes is the misunderstanding during calls which often create company’ s trouble and lost of profit. To avoid these troubles, a telephony recording system is needed to resolve problems. Use AR series recording system to record all of your calls can resolve any argument or complaint by retrieving past recorded data. Then use this proof to analyze the responsible rights.

- Police Office
Records all incoming calls for further reference including calling date and time, caller id and conversation records. Combine with AM2000 Audio Adapter, the interview sessions can also be recorded and be transferred to a PC.

- TV Shopping Channel
TV shopping channel provides a gateway to associate with high volumes of call-in customers. In deed, it is a very successful method to make big sales without a doubt. Use AR series recording system to record your high volume calls can improve: a.) order validation and b.) order reference for further purposes.

- Customer Service and Call Center
Use AR series recording system can raise your company service levels, improve customer satisfactions, and create better customer relationships for buildup a better profit and customer returning rates.
A better recording system can create more interactions between operator and customers. To secure customer’ s right and provide a better quality of service is what AR series recording system can offer you.

- Oversea Company
For oversea companies often experience the difficulties of operating in both sides. Using AR series recording system’ s remote monitoring feature can reduce boss’ s work. Instantly connect with oversea company’ s employer call records provide boss a perfect administrative monitoring to his employer’ s activities. Bad activities such as chatting calls during work time, not doing business seriously on phone, and bad attitudes from customer service ladies, etc. can be at boss’ control at anywhere via Internet.

- Purchase Department
Department of purchase is today’ s companies # 2 profit-making resource. To reduce arguments between purchaser and customers, use AR series recording system to record purchasing calls can better ensure the accuracy of the final deals and its process as well as for further training purposes.

- Law Firm
Records conversations from law inquires on the phone or personal inquires at the office. With AR series recording system, to email a copy of your previously conversations to your client is just few clicks away. All recorded data can also be educational training purpose.

Product Specifications
Power Supply : AC100-240V, 50-60Hz
Power Consumption : 10W
Channel Capacity : 8( AR810) or 16( AR1610)
Hard Disk Capacity : 4KB/ s( real time) , 1KB/ s( back up)
Audio Compression : 4KB/ s( real time) , 1KB/ s( back up)
Caller ID Standard : DTMF, Bellcore FSK, ETSI FSK
Recording Trigger : On/ Off Hook or VOX
Audio Replay : On PC via LAN, USB or Internet
Dimension : 425mm( W) x 65mm( H) x285mm( D)
Weight : 4.5kg

FAQ

Q1. Does AR series recording system need a PC to run?
A1. No, AR series recording system has a built-in CPU and hard drive, therefore it can be operated standalone without any PC. If you would like to monitor your recorded data, you can use a PC, LAN networking, or Internet to manage your recorded data.

Q2. Can AR series recording system distinguish which recorded data is from which station line?
A2. Yes, AR series recording system supports SMDR ( Station Management Detail Recording) ports. Alone with any brand of SMDR machine, software will automatically record its origin station number and recorded data.

Q3. Is the data recorded by AR series recording system secured or has additional data encryption?
A3. Yes, all of the data recorded by AR series have encrypted for security purposes. The data won’ t be playable if you only copy it from the system. The data needs special decoding player to run.

Q4. Besides LAN monitoring, is there any other way?
A4. Yes, not only you can do the LAN monitoring, you may also use Internet to do remote monitoring or simply use USB cable to connect to your PC/ Laptop to do so.

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